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100% Money Back Guarantee

Vidiozen delivers custom product commercials created from the product photos and details you submit. Because each order is made specifically for your product, this policy is designed to be clear, fair, and consistent for both sides.

If anything goes wrong, our first priority is always to resolve it quickly.

Confidence Before You Commit

We want you to feel confident before placing an order. That’s why we provide clear ways to understand what you’ll receive—how the process works, what quality looks like, and what is included.

  • Portfolio commercials and examples
  • Process guidance and step-by-step pages
  • Clear plan details and inclusions
  • Support answers if you have questions before ordering

See the Quality First

We encourage you to review our portfolio before purchasing. If you’re unsure about the right plan or what photos to submit, contact us and we’ll guide you.

Email: support@vidiozen.com

Refund Eligibility

Refund eligibility is determined by the stage of your order and the type of issue.

When a Refund Can Be Approved

Cancellation before production begins

If you request cancellation before production starts, we can approve a refund.

Duplicate payment or accidental duplicate order

If you were charged twice or placed the same order more than once by mistake, we can refund the duplicate payment after verification.

Non-delivery (issue on our side)

If we are unable to deliver your commercial due to an internal issue and cannot complete the order, a refund may be approved.

Unusable delivery (technical issue)

If the delivered file is corrupted or unusable and we cannot provide a working replacement, a refund may be approved.

When Refunds Are Not Available

Because Vidiozen delivers custom digital work, refunds are not available when:

  • Production has already started on your order
  • The commercial has been delivered and you later change your mind
  • The outcome is affected by unclear/low-quality photos, missing angles, or incomplete product details
  • Incorrect product information was submitted (wrong product, wrong details, wrong instructions)
  • Requests fall outside the original scope of the order

Fixes & Refinements

If something feels off, we encourage you to reach out. In most cases, issues can be resolved through reasonable refinements, such as:

  • Minor pacing adjustments
  • Small scene polish
  • Audio timing fixes
  • Simple formatting/text corrections (if applicable)

To request a fix, please share:

  • The issue in 1–3 bullet points
  • The exact timestamp (if relevant)
  • Any corrected product photo/details (if needed)

Free Commercials

If you received a commercial for free, no payment was made—so refunds do not apply.

How to Request a Refund

To request a refund, email us with:

  • Your name and order email
  • Payment confirmation details
  • Reason for the request
  • Any helpful context (screenshots or notes)

Email: support@vidiozen.com

Subject: Refund Request — Vidiozen

Refund Processing Time

If your refund is approved, Vidiozen will process it within 2 business days.

Your bank or payment provider may take additional time to reflect the refund in your account.

Policy Updates

We may update this policy as Vidiozen evolves. The latest version will always be available on this page.

Thank you for choosing Vidiozen. We appreciate your trust, and we’re committed to keeping this policy transparent, fair, and customer-friendly.